You can explore our amazing destinations, being able to relax and roam, knowing every measure has been taken to protect your health and well-being. One said measure is that for the time being, you will only be able to go ashore through our new range of organised and vetted shore experiences.
We don’t recommend this due to time constraints and the potential it has to affect your onward travel arrangements.
You might notice on My P&O Cruises that shore experiences are offered in destinations where the ship stays overnight or for multiple full days. These experiences are offered to guests who booked the longer holiday when a choice of durations was available (for example, 7/14 night cruises on Oceana).
If you decide to join a shore experience on your embarkation or disembarkation day, we strongly advise you ensure that the timings don’t clash with your travel arrangements.
Some experiences that take place on disembarkation days include a transfer to the airport. However, you should still ensure this gives you plenty of time to check in for your flight. If in doubt, check with the shore experience team on board.
If you’d like to arrange a private tour for the final day of your holiday, it may be possible to organise it on board (with a taxi to your chosen destination). However, we recommend that you familiarise yourself with the process of taking luggage off the ship.
Before sailing, we’re unable to confirm any specific dietary arrangements for shore experiences. Once on board, if you contact the shore experiences team and let them know your needs, they’ll speak to the tour operator to see if it’s possible to cater for you.
Our shore experiences are booked on a first come, first served basis and availability can be limited. We recommend booking early to secure a place on the experiences you want to join. You can book and pay via My P&O Cruises up to 3 days before your holiday departure date. After this time, you’ll need to visit the shore experiences desk on board, where the team will be able to book your place as long as it’s still available.
If you want to join a shore experience as a group, you can do so by booking on My P&O Cruises. All guests with different booking references will need to book separately. On the day of the experience, everyone in your group should arrive together to have a better chance of sitting together on transport etc. We also recommend speaking to the onboard shore experience team in advance to let them know you’d like to travel as a group.
Keen to do your own thing ashore? Create a personalised experience by booking a private car or minivan with an English speaking driver and an optional guide for a half or full day, so you can choose your own adventures in any destination you visit.
You might not be a member of the Peninsular Club yet (you need at least 150 points are to become a member). Or you might not have given your membership number at the time of booking. Please call our Customer Contact Centre on 0345 355 5111 (Calls cost 3p per minute plus your telephone company’s network access charge) or contact your travel agent and supply your booking reference and membership number so your booking can be updated.
You can make amendments or cancel a booking on My P&O Cruises.
Visit the My Orders page to make a cancellation or to remove someone from a booking. To amend the time of a shore experience or to add people to a booking, you’ll need to cancel and re-book for the new time and or correct number of people.
You can make a cancellation via My P&O Cruises any time until 3 days before your departure date. In most cases, a full refund will be applied to the credit/debit card you used to make the original payment. However, some shore experiences are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline. If any of these conditions apply to your booking, you’ll find details in the shore experience description.
If you need to cancel within 3 days of your holiday departure date, please speak to the shore experiences team once you’re on board. Cancellations cannot be made via My P&O Cruises at this stage.
Once on board, if you need to cancel your shore experiences before the cancellation deadline (generally 48 hours before the ship’s arrival in the relevant port) a 10% cancellation fee will be applied to your on-board account and the full amount paid will be refunded to your original credit/debit card. In order to process any cancellations, tickets must be returned to the on-board shore experiences desk.
We regret that we’re unable to refund the cost of experiences cancelled after the cancellation deadline. If you do need to cancel after the deadline, we’ll credit the original credit/debit card you used with the full amount you paid, however, a 100% cancellation fee will be added to your on-board account.
If you need to cancel a shore experience that you booked on board, a credit will be applied to your on-board account, minus any cancellation fee. In most cases, the Essential Information section of the shore experience description will indicate when a shore experience is ineligible for a refund.
If you’re a member of the Peninsular Club and a shore experience you booked before your holiday qualified for a discount, any applicable refunds will be credited back to the original payment card excluding the amount of the discount.
If you’ve made a private or group booking, you can cancel at no cost up to 3 days in advance of your holiday departure date. If you cancel within 3 days of your departure date, a 10% cancellation fee will be applied to your on-board account. If you cancel after the cancellation deadline, a 100% cancellation fee will be added to your on-board account. There may be occasions where entrance fees or costs for flights or other transport has been paid to the tour operator in advance and may not be refundable. Advice about this is given at the time of booking and the information is detailed in the terms and conditions in the shore experience description.
If you book two shore experiences that happen on the same day, we recommend you ensure there is at least an hour of free time between them – i.e. returning to the ship in the morning and leaving again in the afternoon. When you book two experiences on the same day you do so at your own risk. Refunds can’t be made if your first shore experience is delayed for any reason and causes you to miss the second departure.
Full terms and conditions are available in each shore experience description.