These are the Terms & Conditions under which you book and travel on any P&O Cruises product we sell you. You are bound by these ‘Terms & Conditions’, so it is important that you read them carefully.

We/Our/Us means Carnival plc, trading as P&O Cruises and, where the context permits, includes the Carrier. In selling you cruises and issuing you tickets, Carnival plc acts as a sales agent for P&O Cruises.

You are entering into this contract with Carnival plc trading as P&O Cruises, ARBN 107 998 443.

Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure the services provided by us (and, where applicable, the Carrier), are provided with due care and skill and are reasonably fit for a cruise holiday. These Terms & Conditions do not alter any protection given to you by consumer laws.

Bookings

Each stateroom booked represents an individual booking and can accommodate between one (1) and four (4) passengers, depending on the stateroom configuration. Each booking will be allocated a unique booking number.

Your agreement with us

When you first make a payment towards your cruise holiday, you represent that you have the authority from all passengers on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal Guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate stateroom. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s), Carnival plc and, where applicable, the Carrier.

Payments

Once you have decided on your holiday, we will need a deposit to secure your booking. It is essential that deposits are received by us within three (3) days from when the booking is made. If payment is not received within this time, your booking will be automatically cancelled.

 

All Voyages

Deposit Amount

% of total fare

10%

Final Payment Due

Number of days prior to departure

90

It is essential that you make final payment by the due date and in accordance with the type of fare you have purchased. If payment is not received by the due date, bookings will be automatically cancelled and our ‘Cancellation & Refunds’ policy will apply. From time to time, we may release promotional fares that have different payment conditions. Please ensure you check the payment conditions at time of booking.

If you are making a booking within the ‘Final Payment Due’ period of your selected cruise, full payment is required at the time of booking.

Travel Insurance

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance, you may not be able to claim for any cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.

Cancellation & Refunds

Although we would love to see you onboard, we understand that plans can change.  Should you need to cancel your booking, we ask that you notify your Travel Agent or our Cruise Contact Centre at your earliest convenience. The refund or cancellation charge that will be payable depends on the amount of notice you give us, as follows:

Days Prior to Departure

Cancellation Charge

>90 days

Deposit ^

89-64 days

25% ^

63-43 days

50% ^

42-15 days

75% ^

<14 days

100% ^

^ Additional fees charged by airlines will be passed onto the passengers.

Please note, your travel agent and promotional fares may have different cancellation and refund conditions. Please ensure you check these at time of booking.

Changing your cruise holiday

Please note, if you choose to change your booking to a different cruise, or to a different sector of a World Cruise, it will be considered as a cancellation of your original booking.  In this instance, our cancellation charges, as per our ‘Cancellation & Refunds’ policy, will apply.

Your fare

Your fare is determined by the number of passengers in your stateroom, its location on the ship, the amenities offered, port charges, government taxes, any airfares including taxes and fees, any transfers and any hotel accommodation. Child fares, where applicable, only apply when children are the 3rd or 4th passenger in a stateroom.

Fare changes

Once booked, your fare is only subject to any increased taxes. You will be notified of this before it is added to your fare, or to your onboard account.

Sometimes we will release promotional fares. These can be offered and withdrawn at any time. You may be permitted to change to a promotional fare prior to final payment period (90 days prior to sailing) depending on the type of promotional fare. Once inside final payment period of your cruise, if you decide to change to one of these promotional fares, you will need to cancel your existing booking and our ‘Cancellation & Refunds’ policy will apply.

Stateroom changes

When making a booking with a specific stateroom number, please advise us or your Travel Agent if you do not want your stateroom changed. This means that you would not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note that your stateroom can still be changed for operational reasons, including when the number of people booked in the stateroom is less than the number of beds in the stateroom.

In addition, when a booking is made and a specific stateroom number is not selected (known as a ‘Guarantee’), the stateroom will be allocated at our discretion in the category booked, or a higher priced category, at a later date.

Fuel supplement

We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to you at the time of booking will be inclusive of any applicable fuel supplement.

Booking changes

Once you have made your booking, please check your invoice, ‘My P&O Cruises’, or with your Travel Agent to ensure the details are correct. Should you need to make changes to your booking (spelling corrections or to replace a guest*), no administration fees will apply. Please note however, that additional fees charged by airlines for any changes will be passed on to the guests.

*One original guest from the booking must always remain in the stateroom. If all original guests cancel / are replaced, the booking will be subject to applicable cancellation charges. If a cancelling guest was the only person that qualified the booking for a promotional fare (eg. past passenger fare), additional and remaining guests will no longer be entitled to this promotional fare. The booking will revert to a different fare and the remaining guests will need to pay the difference in cost, if any. Changes can only be made up to 72 hours before departure.

Airfares

Our Cruise Contact Centre can assist you in booking flights to connect with your cruise; in this instance, we act only as a booking agent on behalf of the airline.  Bookings are subject to availability and the following conditions apply:

  • Airfares can only be purchased in conjunction with a cruise and travel will be on flights and airlines nominated by P&O Cruises.
  • Airfares are in Australian dollars per person and include GST (where applicable), fees, taxes and surcharges.
  • Airfares do not include stopover accommodation, transfers or baggage handling.
  • P&O Cruises cannot accept any responsibility where airline schedules or seat availability requires overnight accommodation before or after your cruise.
  • We make every effort to ensure that flight arrangements we make for you are appropriate, however we cannot accept responsibility for missed connections between your flight and the ship which are beyond our control.
  • Fees, taxes and surcharges can vary by gateway city, routing, destination and carrier and are subject to change without notice. If there is an increase to the fees, taxes or surcharges, we can collect the additional payment prior to your cruise holiday, even if your booking has already been paid in full.
  • Airline rules and conditions may require full non-refundable payment prior to P&O Cruises’ normal payment conditions.
  • Alterations to flights after tickets/vouchers have been issued can only be made through our Cruise Contact Centre (or your Travel Agent) and will be subject to our ‘Booking Changes’ policy in conjunction with the airlines’ fare rules and conditions.
  • If you choose to cancel your flights for any reason, our ‘Cancellation & Refunds’ policy will apply in conjunction with the airline’s fare rules and conditions.

Pregnancy

We are unable to accept any passengers who will have entered their 24thweek or later of pregnancy by the end of the cruise. Passengers who are pregnant during their cruise are required to supply a physician’s ‘fit to travel’ note, including your estimated due date, prior to embarkation.

Minimum age to travel

To ensure there is suitable supervision, there must be at least one passenger 18 years of age or older in each stateroom. Passengers under the age of 18 years must travel with a parent/legal guardian over the age of 18 years.

We welcome children 12 months and over to travel with us. We are unable to accommodate infants less than 12 months due to limited neo-natal facilities onboard.

Please note that Adonia, Arcadia and Oriana are dedicated to adults over 18 years of age.

Children & teenagers

Parents/legal guardians are responsible for children and teenagers at all times. Children under the age of 16 years must not be left unaccompanied on the ship whilst visiting a port of call. Infants aged  under two (2) years must remain with their parent/legal guardian at all times.

If a child or teenager displays dangerous or disruptive behaviour, the ‘Rights of the Captain’ will be applied to both parent/legal guardian and child/teenager.

Children’s access to pools and spas may be restricted and adult supervision is required.

Requirements to travel

Passports, visas, vaccinations  and other travel documentation are your responsibility.

Without the necessary passports, visas and/or vaccinations local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port. It is also your responsibility to ensure you have all the necessary documentation which permits you to travel. If you do not have all the necessary documentation, you may be denied boarding and no refunds will be given.

Passports are required and must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa.

Illicit items

To ensure a safe and enjoyable holiday for all our passengers, it will be necessary for our staff and others parties, such as port and government agencies, to search you and your luggage. You agree to allow such searches. We can deny boarding or disembark any person in possession of any weapons or illicit substances. You must contact us within three (3) days of disembarking to claim confiscated items which may be returned to you if appropriate. If you do not contact us within this time your item may be destroyed.

Alcohol & gambling

We are committed to the responsible service of alcohol. There may be times when we consider it appropriate to refuse the service of alcohol to a passenger for any reason. Passengers must be 18 years of age or older to purchase or consume alcohol, or gamble onboard. Passengers aged 16 and 17 years may be bought beer, cider or wine to drink with a meal in the restaurants when accompanied by an adult. Government issued photo identification may be requested.  

Any alcohol purchased ashore may be collected at the gangway for safe keeping and will be returned to you on the last day of your cruise.

Your health

We care about the health and safety of our passengers. To assist, please advise us at the time of booking if you have any condition that requires medical attention, medication or special treatment. We may also ask you to complete a health questionnaire or provide a physician’s ‘fit to travel’ note.

If a passenger has a condition that we decide may seriously affect the enjoyment, health or safety of themselves or any other person onboard, we can refuse or cancel a booking, where necessary. We will give reasonable consideration when reaching this decision and will advise you as soon as possible. Provided you have given us all relevant information about the condition at the time of booking, you will be entitled to a full refund if we cancel your booking on the basis of this condition.

Passengers that need assistance should always be accompanied by a carer to help with day to day activities as our crew and medical staff are unable to act as personal carers.

Onboard Medical Centre

Each ship has a Medical Centre that is staffed by registered doctors and nurses, who are available during scheduled clinic times to provide medical care for everyone onboard. They are also available 24 hours a day, 7 days a week for medical emergencies. Our Medical Centre is only for medical needs arising onboard and cannot cater for treatments that you know you will require while on holiday.

We are not a healthcare provider and may not be held liable for the sickness, injury or death of any passenger arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.

Onboard medical charges

All cruises on our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. All consultations, treatments and medications are charged at private rates in Pounds Sterling and must be paid by you and claimed through your travel insurance.

Other service providers

While we specialise in cruising holidays, you may choose to book other services with us such as flights, accommodation, transfers and shore excursions. We can assist you in making these arrangements; however, we act only as a booking agent. The service providers are solely responsible for the information and service offered and their conditions will apply. Although our responsibility is onboard the ship, where we arrange these services for you, we will assist in addressing any concerns you may have.

Any arrangements made with other service providers by or for you are your responsibility and entirely at your own risk.

Ship & itinerary changes

We will do everything we reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances.

In addition, we may charter all or part of the ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements.

We will notify you of these changes as soon as we can. Where we cancel a cruise or make a significant change to the ports in your itinerary prior to departure, you will have the choice of:

  • the new itinerary;
  • transferring all monies paid to an alternative cruise of comparable standard, if available; or
  • cancelling the cruise for a full refund of your fare paid.

If we are required to change the itinerary or cancel the cruise due to safety, maritime law, severe weather or to protect human life or health, we are not required to provide any compensation, unless consumer laws allow otherwise. With this in mind, please do not make any important arrangements or meetings based on the proposed itinerary.

Rights of the captain

If a passenger seriously affects the safety, well-being or enjoyment of themselves or any other person onboard, the Captain has the right to confine, sedate or disembark the passenger. In such cases, we are not responsible for any expenses including your return home. In addition, you will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, you accept that the safety, well-being and enjoyment of everyone onboard comes first.

Leaving the cruise early

If you are required or choose to leave the cruise for any reason (unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), we are not responsible for any expenses, including your return home. This also applies if you do not return to the ship after a port visit in time for sailing. If we assist you with any costs, you will need to repay us on your return. In addition, you will not be entitled to any refunds.

Legal matters

In the unlikely event you have reason to take legal action, you agree to use all reasonable efforts to bring the issue to our attention as soon as possible.

This contract is governed by the laws of New South Wales. You agree that any action you bring against us will be brought in New South Wales.

If you have a claim against us, you agree only to bring action against us and not any of our related bodies corporate as defined in the Corporations Act 2001 (Cth).

Where consumer laws and other laws permit us to exclude our liability, we will not be liable for:

  • loss of, or damage to, any luggage or other belongings
  • sickness, injury or death,

unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose.

In addition, our liability will be reduced in proportion to any negligence or fault on your part.

Privacy

Privacy laws safeguard your personal details.

Personal Information

During the booking process and your cruise holiday, we ask for information about you. We collect this information so you receive the highest level of personalised service. After your holiday, your information is stored so we can inform you of any special offers or obtain feedback. If you do not wish to receive such offers or be contacted to provide feedback, please let us know. We may also be required to pass your information onto various third parties such as immigration officials, service providers and insurers.

If you consult the medical staff onboard, any information shared with them may be made available to relevant people within our own organisation and also externally to medical specialists, insurance providers and our professional advisors.

Security Cameras

For the safety and security of our passengers and crew, we use Closed Circuit Television (CCTV) to monitor and record public areas onboard all our ships. If necessary, this footage may be viewed by our own personnel, advisors and external parties with a relevant interest. We are not responsible for any consequences arising from the viewing or other use of this footage.

If you would like to access your personal information or obtain a copy of our privacy policy, please contact  us on:

Email: privacy@pocruises.com.au Post: PO Box 2006

North Sydney, NSW 2059 Australia