Embarkation & Disembarkation

We want your holiday to get off to a great start with quick and easy embarkation. Over the past year, we have been working on ways to improve your experience at the cruise terminal, and get you on board your ship quicker. Improvements include more security lanes, speedier baggage delivery to your cabin, having your cabin ready earlier, and serving lunch on board all afternoon. 

When can I arrive and check in?

You will be allocated an Arrival Time on your e-ticket, which is when you should arrive at the cruise terminal. Your e-ticket can be downloaded from My P&O Cruises approximately 35 days from departure, or you can ask your travel agent.

The process is very straightforward. Due to the large number of passengers embarking our ships, we operate a staggered embarkation process. To ensure you spend less time in the terminal and more time on board, we kindly ask that you adhere as closely as possible to your allotted Arrival Time.  

Please note that the earliest possible Arrival Time is 12.30pm, which is reserved for our Ligurian Tier and suite guests (please see below).  

In the spirit of fairness, we will give priority to those who arrive at their allotted time. You are welcome to arrive earlier of course, but if you do we will ask you to make yourself comfortable in the terminal until we are able to check you in. This may well be before your allotted time, we promise we won’t make you wait around unnecessarily.

What if I can’t arrive at the allotted time?

We realise that it’s not always possible to arrive at a scheduled time, especially if you’re travelling a long way, or are checking out from a hotel. So if you do arrive early, please rest assured that we will do our best to get you checked in and on board as soon as possible. There are refreshments available at the terminal and plenty of seating to make you comfortable should you have to wait. Alternatively, feel free to drop off your luggage from 12pm and come back to the cruise terminal at your Arrival Time. 

Groups and coaches

If you are travelling within a group that has different Arrival Times but you wish to stay together, please arrive at the latest time within your party to ensure that we can check you all in at the same time. 

If you are travelling by coach, you may notice that your e-ticket Arrival Time doesn’t match your coach’s arrival time. Don’t worry, in this case your coach’s arrival time will override the time on your e-ticket. 

Peninsular Club and suite benefits

If you are a suite guest or a Ligurian Tier guest, you will still enjoy your early embarkation benefit and will be allocated the first possible Arrival Time of 12.30pm. You will also still have the use of an exclusive hospitality area within the cruise terminal, serving complimentary refreshments and snacks. 

Baltic and Caribbean Tier guests are welcome to arrive at the cruise terminal from 1pm, regardless of the time on your e-ticket, and we will check you in straight away. 


On arrival at the cruise terminal, you should remove your luggage from your vehicle and hand it to one of our porters, who will place it onto conveyor belts in preparation for loading. All of your luggage (except hand luggage) will be delivered to your cabin and placed outside your cabin door as soon as possible. Please ensure you have attached your P&O Cruises luggage label to each item. Personalised luggage labels are also recommended but not essential. Your passport and any valuables or medication should be kept in your possession.

Check-in and boarding

Our check-in desks are inside the terminal. Once there you’ll need to:

• Present your E-Ticket

• Present your passport

• Have your photograph taken

• Register a credit card for on board purchases

• Authorise card via chip and pin device

• Make a Public Health declaration 

Once this is complete, you will receive your cruise card. This is needed to board the ship, open your cabin door, purchase items on board and for disembarking/embarking your ship in your ports of call. Please keep it safe.

You will then pass through security and board your ship.

Southampton travel information

Final disembarkation details will be confirmed on board, prior to arrival in Southampton.


We will land your suitcases for you, ready to be collected in the terminal (luggage will be ordered by deck to make it easier to locate).

If you choose Self Help Disembarkation, you will be required to carry all of their luggage off by hand without assistance.  If you plan to take advantage of Self Help Disembarkation please keep this in mind when packing your luggage.

Passengers travelling to and from Southampton Central by Rail

Assisted travel

Passengers travelling to and from Southampton Central by Rail

If you require assistance with luggage at Southampton Station an Assisted Travel service is available for those with disabilities.

To make an Assisted Travel booking please call Southampton Station Assisted Travel team on 0800 52 82 100 (freephone) or 0800 6920 792

Conditions of Carriage for Travel

Please be aware that the railways operate restrictions on the size and number of luggage items carried as a condition of travelling. For further information please go to http://www.nationalrail.co.uk

Overseas Disembarkation

Final details will be delivered to your cabin towards the end of your cruise. Please also refer to your final travel documents for flight times.

The Baggage Handling Company

This is a door-to-cabin luggage carrying service, where you can opt to have your luggage collected from your home address, delivered to your ship and returned home after your cruise. For more information visit www.thebaggagehandlingcompany.com/cruise.html or call 0844 8094661, calls cost 5p per minute plus your telephone company’s network access charge.