Special Requirements

Dietary

Should you have any specific dietary requirements then we can provide a full and varied menu that caters to your needs, as long as we are informed in advance of your cruise.  If you are diabetic, vegetarian, vegan or need a fat-free or gluten-free diet, all you need do is contact us to register your requirements by calling our Customer Contact Centre on 03453 555 111 (local call charges apply).

If you have a food allergy or intolerance you will need to call our Customer Contact Centre to inform us before you embark.  We will endeavour to meet your requirements but are unable to guarantee specific branded items.

If you require kosher meals, this should have been advised at the time of booking or no later than 6 weeks prior to departure.  Once we receive your request we will send you a list of pre-prepared meals available for you to choose from and return to us as soon as possible.  Once onboard, your chosen meals will be available for you to select from each day to enjoy.  Please note, we do not have a separate kosher kitchen on board.

For babies, Hipp Organic baby food jars (Stage 1 and Stage 2 only) are available. If required, please request this at the time of booking.

Medical conditions

Naturally there is a well equipped Medical Centre on every P&O Cruises ship, but our medical facilities aren’t designed for extensive or continuing treatment of pre-existing conditions. Please contact our medical department prior to your travel for essential information if you: have a medical condition that necessitates the use of oxygen, if you will be bringing an oxygen concentrator or cylinders with you, if you will be bringing electrical medical equipment or medical sharps with you, or if you require peritoneal kidney dialysis .  If you have a medical condition that requires any other special needs, equipment or support, or if you have required hospital care within the last 3 months please also contact the medical department prior to your cruise.

Mobility on board

If you haven’t already done so, please let us know if you are bringing a wheelchair or a mobility scooter or if you have a disability or reduced mobility which may affect your enjoyment while on holiday with us. All passengers requiring specific assistance, facilities or equipment must advise P&O Cruises at the time of booking or as soon as the need is known, and are required to complete a questionnaire after booking to ensure we have all the information we need to adequately cater for your requirements.

Click here for the questionnaire, for any further questions please call 03453 555 111 or send an email to our Disability team disability@carnivalukgroup.com.

Passengers bringing a wheelchair or mobility scooter are required to supply their own. If you require assistance with daily tasks, personal care or movement around the ship, you must travel with a companion who is able to provide this assistance as crew are unable to offer this level of service on board. All wheelchairs, mobility scooters and aids to mobility must be stored in your stateroom when not in use, as they cannot be allowed to obstruct corridors, emergency doors or stairwells.  P&O Cruises will not be responsible for the storage of personal mobility equipment.  Failure to store personal mobility equipment in staterooms may result in passengers being disembarked.

Mobility Ashore

At the majority of ports visited by our ships we deploy a short low level gangway, commonly referred to as the ships brow to give all wheelchair users easy access to shore. We do our very best to make sure all our passengers are able to go ashore in as many ports as possible, although there will be times when it’s not possible to deploy the ships brow. This is usually due to ports with a large tidal range where a relatively shallow ramp may unavoidably become too steep to use safely. Examples of ports with a large tidal range (but not an exhaustive list) are Hamburg, Zeebrugge, Canary Islands, French and Spanish Atlantic ports, Darwin, Lisbon, Halifax, Portland, Quebec, Mumbai and San Francisco. 

In some ports it is necessary to anchor off shore rather than alongside the dock or quay. When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 passengers. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).

In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.

There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, flat, and securely attached footwear, when embarking and disembarking the tender.

If you use a wheelchair or mobility scooter, please note that you or your travelling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lb.

If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.

Pregnancy

Our Medical Centres are not equipped for childbirth or the care of neonates and therefore we regret we cannot carry passengers who have entered their 24th week of pregnancy or beyond at any point in their cruise. If you are pregnant, you are required to produce a doctor’s or midwife’s letter stating that you are in good health, fit to travel and that the pregnancy is progressing normally and is not considered high risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

* Local call charges apply