Terms And Conditions

Dining and entertainment terms and conditions

Menus shown on My P&O Cruises are sample menus only and may vary on board.

Some menus in our dining outlets include dishes with a supplementary charge. These are not included within the prepaid dining cover charge and any such additional supplements will be applied to your on board account.

Please note that the prices shown on My P&O Cruises may be increased on board, however prepaid bookings made via My P&O Cruises will not be affected by any such increases.

All prices shown on My P&O Cruises are based on food items only (beverage charges are additional).

If you cancel your holiday any prepaid charges will be refunded to your payment card.

Select Dining

Your prepaid cover charge is refundable up to 24 hours before your reservation time and if you cancel at least 24 hours before your reservation the prepaid cover charge will be refunded to your payment card.  If you cancel less than 24 hours before your reservation then you will be charged a cancellation fee of £2.50 per person for cover charges of less than £15 and £5.00 per person for cover charges of £15 or more. Any refunds will be applied to your payment card and any cancellation charges will be applied to your on board account.

The Limelight Club - Britannia Only

Your prepaid cover charge is refundable up to 24 hours before your reservation time and if you cancel at least 24 hours before your reservation the prepaid cover charge will be refunded to your payment card.  If you cancel less than 24 hours before your reservation then you will be charged a cancellation fee of £5.00 per person. Any refunds will be applied to your payment card and any cancellation charges will be applied to your on board account.

The Cookery Club – Britannia Only

Your prepaid charge is refundable up to 24 hours before your reservation time and if you cancel at least 24 hours before your reservation the prepaid cover charge will be refunded to your payment card. If you cancel less than 24 hours before your reservation and we are unable to sell your place you will be charged a 100% cancellation fee. Any refunds will be applied to your payment card and any cancellation charges will be applied to your on board account.

The Limelight Club acts and The Cookery Club classes and dinners on Britannia are subject to change. If we are unable to operate an event as advertised, we will offer an alternative and let you know of this change as soon as is reasonably possible. In this instance, should you wish to cancel your reservation, the prepaid charges will be refunded to your payment card.  

Drinks packages terms and conditions

The children's drink package

The Children’s drinks package Terms & Conditions 2019 What is Included • The Children’s drinks package is £7.95 per person, per day and includes draught soft drinks (Pepsi, Lemonade, Tonic and Soda), selected long life juices, primo size hot chocolate and fruit squash/cordial by the glass. • Loyalty discount will be applied when purchasing the drinks package. Package Details and Qualifications • This package is included for any children aged 17 and under travelling in the same cabin as adults purchasing the Ultimate drinks package. The signup sheet must still be signed on behalf of all Children participating in this package. • Each child assigned to the same cabin must purchase/or sign up for the Children’ drinks package. Sharing is not permitted. • The drinks package applies to every day a guest is sailing other than day of disembarkation and is not offered on a per day basis. Partial / pro-rated packages or purchase for segments of a guest’s cruise are NOT accepted. For avoidance of doubt if the cruise is advertised as a seven night cruise, then seven shall be applied as the multiplier to the price of the package. • The package is purchased on board on the first two days of your cruise. If you opt to purchase your package on day two, you pay only for the remaining nights of the cruise. • The package is STRICTLY NOT refundable or transferable once purchased on board. • Only one drink at a time may be ordered. There is a minimum 15 minute wait time between ordering drinks. Sharing is not permitted • The Children’s drinks package is not available for Charter Cruises. Exclusions and Limitations • The Children’s drink package excludes bottles of water, canned and bottled premium soft drinks, juices and smoothies, large/medio sized hot chocolate. • The package does not apply to any items offered in shops on board. • The package cannot be used for Room Service or Mini-Bar items. Additionally, the package cannot offset the cost of, or be a substitution for, special or private events such as cocktail parties, wedding receptions or similar. • Excludes beverages offered via self-service or vending machines. • Excludes and is not combinable with other Programs, Promotions, On-board Specials, or Events such as Wine Tastings, Cocktail Master Classes, Buckets of Beer, Buy One Get One free or multi-buy offers, Specialty Dining cover charges, or food items for sale in all food and beverage venues. • The package may be used at all food and beverage venues, and other areas such as public spaces that offer beverage service. Selections and service are limited to each venue’s menu offering and operating hours. • P&O Cruises reserves the right to introduce exclusions or limitations without prior notice. • The package is only available on cruises of five nights or more. For avoidance of doubt, the cruise element must be advertised as at least a five night cruise. • Pricing is subject to change without prior notice and price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price. Packages purchased in advance may vary from on-board pricing due to timing, currency fluctuations and other factors. Guests will NOT incur additional charges, nor be issued any credits or refunds for such variances. • Local tax may apply for certain ports or itineraries. • Shipboard management also reserves the right to add additional restrictions and revoke or cancel the drinks package at any point during a guest’s voyage for any reason without a refund, as appropriate. A guest’s beverage package may be forfeited if they: - Provide beverages to other guests or do NOT comply with the terms, conditions and limitations of the package - Exhibit behaviour that is inappropriate, a safety risk to themselves or others, or become offensive or disruptive to other cruise guests or staff - Exceed, or attempt to circumvent, the daily limits and service limitations outlined.

The hot drinks package

The Hot drinks package Terms & Conditions 2019 What is Included • The Hot drinks package is £10.95 per person, per day and includes unlimited primo sized Costa coffees, hot chocolate and teapigs™ teas. • In addition, the package provides 20% discount on large/medio coffee or hot chocolate. • Loyalty discount will be applied when purchasing the drinks package. Package Details and Qualifications • Each guest assigned to the same cabin must purchase/or sign up for the hot drinks package. Sharing is not permitted. • The hot drinks package applies to every day a guest is sailing other than day of disembarkation and is not offered on a per day basis. Partial / pro-rated packages or purchase for segments of a guest’s cabin are NOT accepted. For avoidance of doubt if the cruise is advertised as a seven night cruise, then seven shall be applied as the multiplier to the price of the package. • The package is purchased on board on the first two days of your cruise. If you opt to purchase your package on day two, you pay only for the remaining nights of the cruise. • The package is STRICTLY NOT refundable or transferable once purchased on board. • Only one drink at a time may be ordered. There is a minimum 15 minute wait time between ordering drinks. Sharing is not permitted • The hot drinks package is not available for Charter Cruises. Exclusions and Limitations • The Hot drinks package excludes large/medio sizes coffees and hot chocolates, iced coffee and tea, liqueur coffees or any product containing alcohol. • The package does not apply to any items offered in shops on board. • The package cannot be used for Room Service or Mini-Bar items. Additionally, the package cannot offset the cost of, or be a substitution for, special or private events such as cocktail parties, wedding receptions or similar. • Excludes beverages offered via self-service or vending machines. • Excludes and is not combinable with other Programs, Promotions, Onboard Specials, or Events such as Wine Tastings, Cocktail Master Classes, Buckets of Beer, Buy One Get One free or multi-buy Offers, Specialty Dining cover charges, or food items for sale in all food and beverage venues. • The package may be used at all food and beverage venues, and other areas such as public spaces that offer beverage service. Selections and service are limited to each venue’s menu offering and operating hours. • P&O Cruises reserves the right to introduce exclusions or limitations without prior notice. • The package is only available on cruises of five nights or more. For avoidance of doubt, the cruise element must be advertised as at least a five night cruise. • Pricing is subject to change without prior notice and price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price. Packages purchased in advance may vary from on-board pricing due to timing, currency fluctuations and other factors. Guests will NOT incur additional charges, nor be issued any credits or refunds for such variances. • Guests may purchase a round of hot drinks for themselves and friends. One drink will count towards the hot drinks package and the remaining drinks will be charged to the guest’s account at full price. • Local tax may apply for certain ports or itineraries. • Shipboard management also reserves the right to add additional restrictions and revoke or cancel the drinks package at any point during a guest’s cruise for any reason without a refund, as appropriate. A guest’s beverage package may be forfeited if they: - Provide beverages to other guests or do NOT comply with the terms, conditions and limitations of the package - Exhibit behaviour that is inappropriate, a safety risk to themselves or others, or become offensive or disruptive to other cruise guests or staff - Exceed, or attempt to circumvent, the daily limits and service limitations outlined.

The non-alcoholic drinks package

The Non-alcoholic drinks package Terms & Conditions 2019 What is Included • The Non-alcoholic drinks package is £19.95 per person, per day and includes an unlimited array of non-alcoholic drinks • The package includes bottled water (500ml only), draught soft drinks, long life juices, primo Costa coffees, teas, hot chocolates, nonalcoholic cocktails. • In addition, the non-alcoholic drinks package provides a 20% discount on the following excluded items: large bottles of water (750ml/1.5l), canned or bottled premium soft drinks or juices and smoothies, large/medio sized coffee and hot chocolate. • Loyalty discount will be applied when purchasing the drinks package. Package Details and Qualifications • Each guest assigned to the same cabin must purchase the non-alcoholic drinks package. Sharing is not permitted. • The drinks package applies to every day a guest is sailing other than day of disembarkation and is not offered on a per day basis. Partial / pro-rated packages or purchase for segments of a guest’s cruise are NOT accepted. For avoidance of doubt if the cruise is advertised as a seven night cruise, then seven shall be applied as the multiplier to the price of the package. • The package is purchased on board on the first two days of your cruise. If you opt to purchase your package on day two, you pay only for the remaining nights of the cruise. • The package is STRICTLY NOT refundable or transferable once purchased on board. • Only one drink at a time may be ordered. There is a minimum 15 minute wait time between ordering drinks. Sharing is not permitted • Non alcoholic items that are not included but listed above are charged at full menu price minus a 20% discount (the difference cannot be paid). • The package is not available for Charter Cruises. Exclusions and Limitations • The Non-alcoholic drinks package excludes large bottles of water (750ml/1.5l), canned/bottled soft drinks/juices and smoothies, large/ medio coffee/hot chocolate or any alcoholic beverages or coffees. • The package does not apply to any items offered in shops on board. • The package cannot be used for Room Service or Mini-Bar items. Additionally, the package cannot offset the cost of, or be a substitution for, special or private events such as cocktail parties, wedding receptions or similar. • Excludes beverages offered via self-service or vending machines. • Excludes and is not combinable with other Programs, Promotions, On-board Specials, or Events such as Wine Tastings, Cocktail Master Classes, Buckets of Beer, Buy One Get One free or multi-buy offers, Specialty Dining cover charges, or food items for sale in all food and beverage venues. • The package may be used at all food and beverage venues, and other areas such as public spaces that offer beverage service. Selections and service are limited to each venue’s menu offering and operating hours. • P&O Cruises reserves the right to introduce exclusions or limitations without prior notice. • The package is only available on cruises of five nights or more. For avoidance of doubt, the cruise element must be advertised as at least a five night cruise. • Pricing is subject to change without prior notice and price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price. Packages purchased in advance may vary from on-board pricing due to timing, currency fluctuations and other factors. Guests will NOT incur additional charges, nor be issued any credits or refunds for such variances. • All bottles and cans will be served opened. • Guests may purchase a round of drinks for themselves and friends. One drink will count towards the Non-alcoholic drinks package and the remaining drinks will be charged to the guest’s account at full price. • Local tax may apply for certain ports or itineraries. • Shipboard management also reserves the right to add additional restrictions and revoke or cancel the drinks package at any point during a guest’s voyage for any reason without a refund, as appropriate. A guest’s beverage package may be forfeited if they: - Provide beverages to other guests or do NOT comply with the terms, conditions and limitations of the package - Exhibit behaviour that is inappropriate, a safety risk to themselves or others, or become offensive or disruptive to other cruise guests or staff - Exceed, or attempt to circumvent, the daily limits and service limitations outlined.

The ultimate drinks package

The Ultimate drinks package Terms & Conditions 2019 What is Included • The Ultimate drinks package is £39.95 per person, per day and includes an incredible array of beers, spirits, cocktails, liqueurs and wines by the glass retailing up to £6.95 per serving as listed on our menus, subject to availability. A serving of wine is classified as 175ml for still wine, 125ml for Sparkling wine and 75ml or 50ml for Fortified and Dessert wines. Spirits will be served in single measures only with a draught soda or long life juice mixer. • The package includes bottled water (500ml only), draught soft drinks, long life juices, primo Costa coffees, teas, hot chocolates, non-alcoholic cocktails. • In addition, the Ultimate drinks package provides a 20% discount on the following excluded items: any drinks retailing above £6.95, all bottles of wine, large bottles of water, canned or bottled premium soft drinks or juices and smoothies. • Loyalty discount will be applied when purchasing the Ultimate drinks package. Package Details and Qualifications • Each adult assigned to the same cabin must purchase the Ultimate drinks package. Sharing is not permitted. • The Ultimate drinks package applies to every day a guest is sailing other than day of disembarkation and is not offered on a per day basis. Partial / pro-rated packages or purchase for segments of a guest’s cruise are NOT accepted. For avoidance of doubt if the cruise is advertised as a seven night cruise, then seven shall be applied as the multiplier to the price of the package. • The package is purchased on board on the first two days of your cruise. If you opt to purchase your package on day two, you pay only for the remaining nights of the cruise. • The package is STRICTLY NOT refundable or transferable once purchased on board. • Only one drink at a time may be ordered. There is a minimum 15 minute wait time between ordering drinks. Sharing is not permitted • Items selected that exceed the £6.95 are charged at full menu price minus a 20% discount (the difference cannot be paid). • The Ultimate drinks package is not available for Charter Cruises. Age restrictions apply for purchases of the Ultimate drinks package. Anyone under the age of 18 (under 21 when in USA and UAE waters) may not purchase the Ultimate drinks package. Exclusions and Limitations • The Ultimate drinks package excludes any drinks retailing above £6.95, all bottles of wine, large bottles of water (750ml/1.5L), canned or bottled premium soft drinks or juices and smoothies. • The package does not apply to bottled spirits, bottled wine or any items offered in shops on board. • The package cannot be used for Room Service or Mini-Bar items. Additionally, the package cannot offset the cost of, or be a substitution for, special or private events such as cocktail parties, wedding receptions or similar. • The Ultimate drinks package excludes beverages offered via self-service or vending machines. • The package excludes and is not combinable with other Programs, Promotions, On-board Specials, or Events such as Wine Tastings, Cocktail Masterclasses, Buckets of Beer, Buy One Get One free or multi-buy offers, Specialty Dining cover charges, or food items for sale in all food and beverage venues. • The package may be used at all food and beverage venues and other areas such as public spaces that offer beverage service. Selections and service are limited to each venue’s menu offering and operating hours. • P&O Cruises reserves the right to introduce exclusions or limitations without prior notice. • The package is only available on cruises of five nights or more. For avoidance of doubt, the cruise element must be advertised as at least a five night cruise. • Pricing is subject to change without prior notice and price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price. Packages purchased in advance may vary from on-board pricing due to timing, currency fluctuations and other factors. Guests will NOT incur additional charges, nor be issued any credits or refunds for such variances. • Local tax may apply for certain ports or itineraries. • Alcoholic drinks are limited to 15 beverages per 24-hour period (6 am to 6 am). Alcoholic drinks requested above the daily limits are at the discretion of the shipboard management and crew and charged at regular menu prices. The programme is subject to our Responsible Service of Alcohol Policy which requires bar staff not to serve those they believe to be over a reasonable level of inebriation. • Ordering a double shot or a large glass of wine is not permitted under the programme as it counts as two drinks. • All bottles and cans will be served opened. • Guests may purchase a round of drinks for themselves and friends. One drink will count towards the Ultimate drinks package and the remaining drinks will be charged to the guest’s account at full price. • Shipboard management reserves the right to refuse the service of alcohol at any time in accordance with our policy for the Responsible Service of Alcohol. • Shipboard management also reserves the right to add additional restrictions and revoke or cancel the Ultimate drinks package at any point during a guest’s cruise for any reason without a refund, as appropriate. A guest’s beverage package may be forfeited if they: - Provide beverages to other guests or do NOT comply with the terms, conditions and limitations of the package - Exhibit behaviour that is inappropriate, a safety risk to themselves or others, or become offensive or disruptive to other cruise guests or staff - Exceed, or attempt to circumvent, the daily limits and service limitations outlined.

Shore experience terms and conditions

Safety on shore experiences

The provisions in the Booking Conditions and these terms and conditions govern P&O Cruises’ responsibility to guests in respect of shore experiences. Participation by a guest in shore experiences is conditional upon such guest’s acceptance of such terms and conditions. Participation may also be subject to the independent tour operators’ own terms and conditions. We will arrange for shore experiences to be performed by an independent local experience provider. P&O Cruises does not provide or supply the shore experience services. We will exercise reasonable care and skill in selecting the shore experience providers and require them to comply with all relevant local, national and /or international standards and legislation.  The health, safety and comfort of our guests is paramount. We therefore require all shore experience providers to have insurance and to have and to adhere to their own safety management systems.  However, you should still take care for your own safety and that of any children there may be in your party.  Shore experiences will operate in all weathers unless it is advised by the local provider that it is inappropriate or unsafe for the experience to go ahead as planned.  We want you to enjoy every aspect of your holiday so please read the information about the shore experiences very carefully and take reasonable precautions for your own safety and that of those in your party. Please ensure that you have read the Guide to symbols and Important information sections.

Please note that in relation to all shore experiences P&O Cruises are not responsible or liable for any loss, damage, or injury sustained by you unless such loss, damage or injury arises out of a breach of legal duty of P&O Cruises. P&O Cruises will not in any circumstances have a greater liability than the experience supplier and P&O Cruises shall not be responsible for the negligent acts/omissions of the experience supplier.  P&O Cruises will invoice you for all medical care given onboard and you will also be responsible for the cost of any hospital visits on land. P&O Cruises assumes no responsibility or liability for any goods purchased while participating in a shore experience.  Any purchase ashore is solely between the guest and the vendor.

Travel Insurance

Before booking any activity shore experience we strongly recommend that you ensure your travel insurance extends to cover the specified activity. It is your responsibility to obtain adequate insurance.

Shore experience prices

The prices for shore experiences are in Pounds Sterling are subject to change without notice. Prices may vary by departure date and time and are capacity controlled. Since prices are likely to increase closer to departure, it pays to book early. Once you have booked and paid for your shore experience the price will not change. Pre-booked shore experiences will be charged to a valid credit/debit card prior to the start of your cruise. Charges for shore experiences booked once the cruise has started will be added to your on board account. Tickets will be delivered to your cabin.  The cancellation deadline for confirmed shore experience bookings is generally 48 hours prior to the ship’s arrival in port. The prices for shore experiences are charged per adult, child and in some cases per vehicle. 

Some shore experiences have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking. For experiences deemed suitable for children, generally the published child price applies to children aged 3 to 12 inclusive on the date of sailing. Children over the age of 12 will require adult tickets. Infants aged 2 and under on the date of sailing can travel on the experience free of charge, as long as they are seated on your lap. However, there may be occasions when this information changes. In these cases notes have been added to the experience description. Please ensure that you book a tour ticket for your infant.

Note that all minors (those under 18) must be accompanied by an adult on shore experiences.   

Shore experience timings & availability

The published duration for each experience is approximate. The departure time printed on your experience tickets is the time that the last vehicle will leave. Prior to arrival in each port of call, the departure time of each experience will be confirmed in the ship’s daily newspaper. Timings are subject to change, should the arrival time at any port be delayed, or the itinerary for any particular experience is amended. The order of advertised sites within the shore experience description may vary, and itineraries may operate in reverse order to that described. Please bear in mind that at some ports of call it will be necessary to walk some distance to reach your mode of transport. The ranges of experiences on offer are dependent on the ship and the date of the call in port.

Refunds and cancellations

You may cancel or amend the majority of reserved experiences at no cost online through My P&O Cruises or by phoning our customer contact centre up to 3 days in advance of sailing. There may, however, be shore experiences that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

(i) Pre-paid shore experience bookings

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your onboard account and the full amount paid will be refunded to your original credit / debit card. 

We regret that we are unable to refund the cost of experiences that are cancelled by guests after the cancellation deadline. If you do wish to cancel your shore experience after the cancellation deadline we will credit the original credit /debit card with the full amount paid, however a 100% cancellation fee will be posted to your onboard account. In order to process any cancellations, tickets must be returned to the onboard Shore Experiences Office.

(ii) Shore experience bookings made on board

If you wish to cancel your shore experience before the cancellation deadline (generally 48 hours prior to the arrival in port) you should return your tickets to the Shore Experiences Office where a 10% cancellation fee will be applied to your onboard account.  We regret that we are unable to refund the cost of experiences booked on board that are cancelled by guests after the cancellation deadline.

(iii) Peninsular Club Discount   
If you are a member of the Peninsular Club and your pre-paid shore experience qualified for a discount, any applicable refunds will be credited back to the original credit card excluding the discount awarded. 

(iv)  Shore experience cancellations

All shore experiences require a minimum participation, which if not achieved, may mean the experience will be cancelled. In this event an alternative may be offered. We reserve the right to cancel or amend shore experiences prior to commencement for any other reason, including upon operational or commercial grounds, in which case we will make any refunds to your credit/ debit card if booked in advance or your onboard account if booked on board. Should any experience have to be abandoned or amended after setting off, the best possible onboard credit will be arranged according to the circumstances.

Car hire and private arrangements

The Shore Experience team can arrange a private tour for individuals or groups of any size ahead of your cruise.  Please contact us via the Contact Centre with your requirements before you travel.  Private Arrangement costs will be advised along with any additional terms and conditions relating to the itinerary chosen and once confirmed any charges will be added to your on board account.

If you wish to hire a car, book a private driver and guide for the day, or arrange a private tour for a small group at any of our ports of call, please contact the Shore Experience team on board at least 48 hours in advance of the call date. A non-refundable booking fee of £15 will be applied to each enquiry for car hire and the cost of private arrangements and will be charged to your on board account. Private arrangements will be billed to your on board account. Car hire, unless otherwise agreed, will be payable in local currency or credit card to the local representative on the day.  Separate terms and conditions apply to these bookings and these will be advised by the Shore Experience manager on board before you confirm the booking. If you decide to cancel once the booking has been made, any cancellation fees incurred will be charged to your on board account.

Transport

Standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in some countries, whilst in others local buses are the best that can be provided. Please also bear in mind that cars, taxis or mini-buses may also be used at some ports where coaches are not available, or are limited. Guests are asked to take care when boarding and disembarking vehicles particularly bearing in mind that some vehicles have high steps. All airline space used in touring is economy class unless otherwise stated. Guests wishing to travel together should all meet for the experience together as this will help the Shore Experience team allocate places in the same vehicle.

For everyone’s comfort and safety smoking is not permitted aboard any sightseeing vehicle.  Guests are also requested to switch off mobile telephones.

Escorts

Where possible, a P&O Cruises escort will accompany your shore experience to monitor tour quality standards. Escorts are members of the ship’s company who volunteer to accompany a shore experience. We are unable to guarantee that every coach or shore experience will have an escort, as their availability depends on work schedules and attendance at emergency safety drills on board.

Mobility

Please refer to the ‘You need to know’ section of the P&O Cruises brochure where, under the headings ‘Disabilities & mobility’ and ‘Mobility ashore’, you will find details of factors to bear in mind before booking your experiences.  We have tried to give an idea of the physical conditions and general environment on each experience in the description, but have not recommended particular experiences for those guests with reduced mobility or who use a wheelchair, as everyone has differing abilities. Generally, full size coaches are able to accommodate small, collapsible scooters and /or manual wheelchairs (a limited number per coach). The coach driver is, however, unable to assist with the loading of scooters or wheelchairs into the vehicle. Where minibuses / trolley trains are used to operate shore experiences, the storage space is insufficient to be able to accommodate wheelchairs or scooters. If you would like more details about a particular experience, please speak to the Shore Experience manager on board.

Towards responsible tourism

P&O Cruises cares about the environment and we are conscious of the impact that shore experiences may have on local eco-structures and cultural heritage. We strive to minimise the negative impact of our visits and actively seek to offer more responsible forms of tourism. Part of the joy of travel is to have the opportunity to go off the beaten track and to obtain a privileged insight into the cultural or natural environment of a destination. These types of visits need to be managed sensitively and with care. That is why you will sometimes see a special environmental message alongside the description of a particular shore experience or may be offered words of advice by your Tour Guides. Please help support our environmental efforts when ashore. By respecting the cultures, traditions and ecology of the places visited with ethically and environmentally responsible behaviour we can help make our visits more rewarding for all.

Changes to this information

For the safety and reassurance of guests, all experiences in our brochure and on our website, are operated under the management of local independent companies that we select on your behalf. Only P&O Cruises authorised Shore Experience managers on board are permitted to arrange, or accept payment for such experiences. The information in our brochure and on our website represents P&O Cruises plans and intentions at the time of going to press. For this reason, all information made available on the website and printed in our brochure is subject to alteration. In the event of significant changes or alterations we will where reasonably possible let you know in advance. Please note that the photography used in our brochure depicts typical locations and ambience that may be experienced on a shore experience and that the details and equipment shown may vary from that offered on a particular activity or tour.

P&O Cruises is a business name of Carnival plc, a company incorporated in England, registered number: 040399524, registered office: Carnival House, 5 Gainsford Street, London SE1 2NE. VAT Reg no. GB 761 4300 58.

Spa terms and conditions

Oasis Spa treatments and services are available to book via My P&O Cruises up until 3 days before the start of your holiday*.  After this date treatments and services can be booked on board.

Prepaid spa bookings will be charged to your debit/credit card at the time of booking.

The final decision regarding your suitability to undertake a spa treatment or service rests with the Oasis Spa personnel. If you are deemed unsuitable to undertake a prepaid spa booking then a refund will be issued to your debit/credit card. 

Please note that prices shown on Cruise Personaliser may be different to prices on board, however prepaid spa bookings made via Cruise Personaliser will not be affected by any changes.  All prepaid spa bookings are exclusive of our 10% service charge. For your convenience a 10% gratuity will be added to your on board bill. However, should you wish to remove, reduce or increase the amount, please make this request during check-out.

Loyalty discount is available on all spa bookings and is calculated based on the tier you will be on at the time of taking your treatment. Loyalty discount is deducted from your payment at checkout.

All treatments, services and facilities are subject to availability.  Whilst every effort is made to ensure the full availability of spa services, unforeseen circumstances may result in some of them being unavailable at short notice.  In the event that we are forced to cancel a prepaid spa booking, a full refund will be issued to your debit/credit card.

You may cancel or make amendments to your prepaid spa booking up to 3 days before the start of your holiday via Cruise Personaliser or by phoning our Customer Contact Centre.  In the event that you need to cancel or amend you’re booking once on board, please contact the Oasis Spa directly.

Spa bookings can be made for anyone travelling with the same booking reference as you. To buy spa credit or another gift idea for someone else, please refer to our Gift & Little Luxuries brochure at www.pocruises.com/special-occasions/celebrations-and-gifts/

Your prepaid spa booking is fully refundable on board up to 24 hours before your treatment time.  If you cancel at least 24 hours before your treatment time a full refund will be issued to your debit/credit card.  If you cancel less than 24 hours before your treatment time then you will be charged a cancellation fee of 50% of the relevant treatment or service cost.  The prepaid charge will be refunded to your debit/credit card and the relevant cancellation charge will be applied to your on board account. 

If you cancel your holiday any prepaid treatment charge will be refunded to your credit/debit card.

1.       How to use the Spa

1.1.     Opening Hours

The Oasis Spa is open daily from 8:00am through to 8:00pm everyday at sea. In port the hours are 8:00am until 10:00pm. The Gym is open daily from 8:00am – 8:00pm.

1.2.     Treatment Time

We recommend you arrive in the spa 30 minutes prior to your scheduled treatment time so you have time to shower, change and use the facilities.

1.3.     Therapist Meeting Point

A confirmation letter will be in your cabin on arrival to the ship, confirming your scheduled treatment time and meeting point. Please be at the meeting point showered and in your robe 5 minutes before your scheduled appointment time. If you are using the spa facilities before, please ensure you leave enough time to dry off and return to the meeting place for your scheduled time. If you are late, we may have to reduce your treatment time to accommodate our next guest.

1.4.     Spa Attire

You will be given a robe and slippers to wear for all services rendered in the spa and salon. A swimming costume is required in the thermal suite, hydropool, sauna or steam room. In the gym, proper fitness attire should be worn, including training shoes for all classes except yoga, meditation and Pilates, for which we recommend bare feet. For all spa treatments, briefs should be worn, or we will be pleased to provide disposable underwear if preferred.

1.5.     Spa Facilities **

There is a fee to use the thermal suite and hydropool, which can only be booked once on board. Use of the gym, sauna, steam room and changing rooms is complimentary for all passengers.

1.6.     The Retreat***

The Retreat is a luxurious private outdoor space where you can enjoy some “me time” and the attentive service of our Retreat Stewards. Retreat passes are chargeable; please see Oasis Spa reception to book once on board, or alternatively Retreat passes can be pre-purchased as part of a Spa Package.  

1.7.     Medi-Spa

Please note that Medi-Spa services can only be booked once on board

1.8.     Under 18

You must be at least 18 years of age at the time of embarkation to make a prepaid spa booking via Cruise Personaliser. Bookings for spa treatments and services for anyone under the age of 18 must be made on board by the parent or guardian. A parent or guardian will be required to accompany anyone under 18 for selected services; this will be advised by the Spa at the time of booking

2.       Satisfaction Guarantee Policy

2.1.     We pride ourselves on enriching the lives of all our passengers with premium treatments that nurture wellness on every level. If we fall short of your service expectations, we will offer an alternative service or, if preferred, issue a refund. We welcome all your comments and encourage you to share your treatment experience with the Spa Manager.

* World Cruise guests may pre-book treatments up to 3 days before the World Cruise start date (which is normally the start of January)

**The thermal suite and hydropool are only available on selected ships. All ships have a complimentary sauna or steam room, but not all ships have both

*** The Retreat is only available on board Azura and Ventura